RETURNS AND REFUNDS
1. We accept returns of eligible new and unused slippers up to 14 days after delivery.
2. Slippers must be returned in the same condition that you received them, with all contents inside and in the original packaging. We recommend trying on the slippers indoors on a clean surface.
3. Returns are thoroughly inspected upon receipt, and are approved at our sole discretion.
4. Please allow 3-5 business days after return delivery for your return to be processed.
5. Last Chance items and all Apparel are final sale and not eligible for return.
Return shipping costs (including international returns) are the responsibility of the customer. We always recommend a trackable service. We cannot guarantee that we will receive your returned item.
If we made a mistake with your order, please contact customer service with your order number, a description of the issue, and any relevant photos.
Request a Return Authorization (RMA) using the Return Portal below.
Print out and include the RMA form with your return to ensure that your return can be processed.
Exchanges can only be made for a different size of the same item (color and model). If you want to exchange for a different color or model, please return the item and place a new order for the item that you want.
NOTE: The return shipping cost is paid by the customer. Notorious Lift will cover the shipping cost of the exchange item (size exchange only) when completed through the Return Portal.
Exchange items are not guaranteed to remain in stock, so please ship the item(s) back to us as soon as possible. If an item goes out of stock and we are unable to send the exchange item, you will be issued a refund instead.
For international returns, please contact us at firstname.lastname@example.org for further instructions. Be sure to include your order number. Unfortunately, we are unable to offer direct exchanges for our international customers. Please place a new order for the item that you want.
Returns will be processed within 3-5 business days of receiving your returned package. If more than 5 business days (excludes weekends) have passed and you still haven't received a refund notification from us, please contact us.
Typically, once you receive a refund notification from us, it takes 3-5 business days for your bank to process the refund and reflect the change on your bank statement.
If more than 5 business days have passed and the refund still is not reflected on your bank statement, please contact your credit card company and bank.
Packages that are unable to be delivered due to incorrect address/recipient information will be assessed a reshipment fee for us to resend the package to a corrected address. Otherwise, a refund will be issued for the order excluding the original shipping fee paid. You can then place a new order to a corrected address.
International orders that fail delivery due to incorrect address information or failure to clear customs (not due to our error) cannot be refunded, due to significant costs incurred in the return of those failed/rejected deliveries.